Practicetest EX0-101 EXIN.Inc cert24
Practicetest EX0-101 EXIN.Inc cert24

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EX0-101 ITIL Foundation v.3 our products come with a 100% guarantee of success. We hold this claim because of the highly dedicated and expert team that we have and because of our past performance.

1. Which of the following BEST describes the goal of Access Management?
A. To provide a channel for users to request and receive standard services
B. Provides the rights for users to be able to use a service or group of services
C. To prevent Problems and resulting Incidents from happening
D. To detect security events and make sense of them

Answer: B

2. Which of the following is the BEST description of a centralised Service Desk?
A. The desk is co-located within or physically close to the user community it serves
B. The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
C. The desk provides 24 hour global support
D. There is a single desk in one location serving the whole organization

Answer: D

3. Service Design emphasizes the importance of the ‘Four Ps’. Which of the following is a correct list of these ‘Four Ps’?
A. People, Products, Partners, Profit
B. People, Process, Products, Partners
C. Potential, Preparation, Performance, Profit
D. People, Potential, Products, Performance

Answer: B

Practicetest EX0-101 EXIN.Inc cert24