original questions HP2-K24 HP cert24
original questions HP2-K24 HP cert24

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QUESTION NO: 1
What is the benefit to your customer of the HP warranty included with the product?

A. A warranty guarantees that faulty items will be repaired within eight working hours.
B. A warranty protects the customer by minimizing the impact of a failure on the business.
C. A warranty ensures that faulty equipment will be back in service as quickly as the business requires.
D. A warranty provides protection against manufacturers’ defects in the product.

Answer: D

Explanation: Warranty service has limitations. Some of those limitations include the following:
*Warranty terms and conditions provide repair or replacement (at the discretion of HP) for defects in the manufacturer’s material or workmanship. The warranty does not protect against accidental damage, loss, acts of nature, or any other event that did not originate during the manufacture of the product.
Reference:HP Products – Supplemental Information to Warranty Statements for HP Products
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=125&prodSeriesId=428936&prodTypeId=15351&objectID=c00383139(topic: Warranty Conditions, first bulleted point)

QUESTION NO: 2
A customer of an HP Channel Partner wants a Statement-of-Work engagement with HP, but wants the partner to remain in control of the account. Which service should be used for this situation?

A. HP Custom Services Contract
B. HP Unit of Service
C. HP Assessment Service
D. HP Deployment and Implementation Service

Answer: B

QUESTION NO: 3
You are discussing a possible server deal with your customer. How can you add about 20% to the revenues for the deal, and potentially 30% to the margin?

A. offer a free Proof of Concept
B. reduce the hardware discount by 10%
C. sell HP Care Packs
D. sell HP Warranty Services

Answer: C

original questions HP2-K24 HP cert24