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ITIL ITIL V3 Foundation We believe in helping our customers achieve their goals. For this reason, we take great care while preparing our Questions and Answers , Core Administration. Our practice tests Administration are prepared with the help of highly professional people from the industry, so we benefit from their vast experience and knowledge.
QUESTION NO: 1
Which of the following statements is CORRECT?
A. IT Service Continuity Management can only take place once Business Continuity Management has been established
B. Where Business Continuity Management is established, business continuity considerations should form the focus for IT Service Continuity Management
C. Business Continuity Management and IT Service Continuity Management must be established at the same time
D. IT Service Continuity Management is not required when IT is outsourced to a third party
provider
Answer: B
QUESTION NO: 2
Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?
A. The Asset Register
B. The Service Knowledge Management System
C. The Known Error Database
D. The Information Management System
Answer: B
QUESTION NO: 3
In which of the following should details of a workaround be documented?
A. The Service Level Agreement (SLA)
B. The Problem Record
C. The Availability Management Information System
D. The IT Service Continuity Plan
Answer: B
QUESTION NO: 4
What are Request Models used for?
A. Capacity Management
B. Modelling arrival rates and performance characteristics of service requests
C. Comparing the advantages and disadvantages of different Service Desk approaches such as local or remote
D. Identifying frequently received user requests and defining how they should be handled
Answer: D
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