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HP2-H08 Servicing HP Desktops , Workstations, and Notebooks We believe in helping our customers achieve their goals. For this reason, we take great care while preparing our Questions and Answers , Core Administration. Our practice tests Administration are prepared with the help of highly professional people from the industry, so we benefit from their vast experience and knowledge.

QUESTION NO: 1
After installing new software, a customer reports an operating system failure that results in random blue screens.
What is the first option you should recommend for this customer?
A. Restore the operating system from the operating system CD/DVD.
B. Replace the hard drive.
C. Use Microsoft System Restore to return to a previous known working state.
D. Repair the operating system using the operating system CD/DVD.

Answer: A

QUESTION NO: 2
Which benefit does HP DriveGuard add to a notebook?
A. It protects the hard drive from moisture damage.
B. It detects sudden motion and temporarily stops the hard drive.
C. It enhances Windows Aero security performance.
D. It encrypts the hard drive data and password-protects it.

Answer: B

QUESTION NO: 3
Which HP product for post-warranty support is available to HP customers?
A. Help Pack Services
B. Care Pack Services
C. Assistant Services
D. Service Pack Option

Answer: B

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HP2-H19 Servicing HP Client Virtualization Solutions – Sales We believe in helping our customers achieve their goals. For this reason, we take great care while preparing our Questions and Answers , Core Administration. Our practice tests Administration are prepared with the help of highly professional people from the industry, so we benefit from their vast experience and knowledge.

QUESTION NO: 1
Which person within the customer organization has the greatest influence and the greatest impact on your chances to win the sale?

A. executive director
B. power broker
C. chief information officer
D. chief financial officer

Answer: C

QUESTION NO: 2
When competing against Wyse Thin Clients with ThinOS, what can you point out that would raise customer concerns?

A. The ThinOS operating system has a large footprint with heavy resource overhead.
B. Wyse ThinOS clients take longer to boot than HP Thin Clients.
C. Thin OS customizations go through the Wyse.ini config file using proprietary syntax.
D. Wyse ThinOS clients do not support a stateless architecture.

Answer: D

QUESTION NO: 3
Which competitive differentiator should you stress when competing against Igel?

A. HP’s vertical market focus
B. Igel weakness in the Channel
C. weak management solution
D. offer of customized OS

Answer: C

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HP2-H23 Sales Essentials of HP Workstations Exam We believe in helping our customers achieve their goals. For this reason, we take great care while preparing our Questions and Answers , Core Administration. Our practice tests Administration are prepared with the help of highly professional people from the industry, so we benefit from their vast experience and knowledge.

QUESTION NO: 1
Why should a customer purchase an HP Performance Display with an HP workstation?

A. HP Performance Displays offer a low-cost solution and27-inchscreens.
B. Only HP Performance Displays can be used in multi-screen configurations.
C. HP Performance Displays feature super-glossy panels with native HDMI resolution.
D. HP Performance Displays are ergonomically designed, provide better image quality, and are tested with professional graphics cards.

Answer: D

QUESTION NO: 2
Which HP offering is capable of helping customers support multiple displays that support graphics applications?

A. USB ports on displays that allow customers to daisy chain displays
B. The HP LCD Quick Release that is compatible with most models
C. USB Graphics Adapter that supports up tosevendisplays running different applications
D. Multiple display interfaces that enable customers to ghost applications

Answer: C
Reference:http://www.slipperybrick.com/2009/08/sporting-seven-displays-with-hps-usb-graphicsadapter/

QUESTION NO: 3
What would be a good response to your customer’s objection of “I think we should just use highend PCs for our Autodesk Inventor users, they cost a lot less than workstations”?

A. Our workstations come with ECC memory to help improve performance.
B. Workstations give you more configuration options than desktop PCs.
C. Professional applications are certified on HP Workstations.
D. You will be able to support up to four monitors on an HP Workstation.

Answer: A

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HP2-H24 Technical Essentials of HP Workstations Exam We believe in helping our customers achieve their goals. For this reason, we take great care while preparing our Questions and Answers , Core Administration. Our practice tests Administration are prepared with the help of highly professional people from the industry, so we benefit from their vast experience and knowledge.

QUESTION NO: 1
In addition to speed, what is key feature of DDR3 memory offered in the HP Z620 Workstation compared to DDR2 memory?

A. You can support more memory in the same space.
B. DDR3 features ECC capabilities that are not available in DDR2.
C. DDR3 memory consumes more power thanDDR2.
D. DDR3 memory consumes less power thanDDR2.

Answer: B

QUESTION NO: 2
The HP Z620 Workstation provides visually cable-less engineering. Which customer benefit does this provide?

A. Supports hot component swap
B. Increases storage capacity
C. Reduces acoustic noise

Answer: B

QUESTION NO: 3
Which customer requirement indicates the need for an HP Z820 Workstation rather than an HP Z620 Workstation?

A. Storage of medical images
B. Creation of large financial documents
C. Production of high-end 3D animation movies
D. Large project management applications

Answer: B

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HP2-K23 Selling HP storage solutions We believe in helping our customers achieve their goals. For this reason, we take great care while preparing our Questions and Answers , Core Administration. Our practice tests Administration are prepared with the help of highly professional people from the industry, so we benefit from their vast experience and knowledge.

QUESTION NO: 1
Which factors are important in developing a financial justification for replacing an existing tape backup system with a data deduplication solution? (Select three)

A. reduced labor costs
B. reduced capital expenditures on storage
C. storage savings resulting from tiered approach
D. staff savings on Grid storage approach
E. cost avoidance on tape media
F. efficiency gains from consolidated encryption technology

Answer: A,B,E

QUESTION NO: 2
What are the key characteristics of the HP 3PAR value proposition? (Select three)
A. Multi-Tenant
B. Converged
C. Thin
D. Efficient
E. Autonomic
F. Adaptive

Answer: A,D,E

QUESTION NO: 3
In what way does “Autonomic” storage deliver value to customers that deploy a 3PAR solution?

A. It provides thin provisioning
B. It enables massive consolidation
C. It allows balanced multi-tenancy.
D. It enables organizations to dynamically react to change

Answer: D

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HP2-K24 Selling HP SMB Storage We believe in helping our customers achieve their goals. For this reason, we take great care while preparing our Questions and Answers , Core Administration. Our practice tests Administration are prepared with the help of highly professional people from the industry, so we benefit from their vast experience and knowledge.

QUESTION NO: 1
What is the benefit to your customer of the HP warranty included with the product?

A. A warranty guarantees that faulty items will be repaired within eight working hours.
B. A warranty protects the customer by minimizing the impact of a failure on the business.
C. A warranty ensures that faulty equipment will be back in service as quickly as the business requires.
D. A warranty provides protection against manufacturers’ defects in the product.

Answer: D

Explanation: Warranty service has limitations. Some of those limitations include the following:
*Warranty terms and conditions provide repair or replacement (at the discretion of HP) for defects in the manufacturer’s material or workmanship. The warranty does not protect against accidental damage, loss, acts of nature, or any other event that did not originate during the manufacture of the product.
Reference:HP Products – Supplemental Information to Warranty Statements for HP Products
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=125&prodSeriesId=428936&prodTypeId=15351&objectID=c00383139(topic: Warranty Conditions, first bulleted point)

QUESTION NO: 2
A customer of an HP Channel Partner wants a Statement-of-Work engagement with HP, but wants the partner to remain in control of the account. Which service should be used for this situation?

A. HP Custom Services Contract
B. HP Unit of Service
C. HP Assessment Service
D. HP Deployment and Implementation Service

Answer: B

QUESTION NO: 3
You are discussing a possible server deal with your customer. How can you add about 20% to the revenues for the deal, and potentially 30% to the margin?

A. offer a free Proof of Concept
B. reduce the hardware discount by 10%
C. sell HP Care Packs
D. sell HP Warranty Services

Answer: C

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HP2-T16 Industry Standard Architecture and Technology We believe in helping our customers achieve their goals. For this reason, we take great care while preparing our Questions and Answers , Core Administration. Our practice tests Administration are prepared with the help of highly professional people from the industry, so we benefit from their vast experience and knowledge.

QUESTION 1
What must you check prior to adding another processor to an existing system. (Select three)

A. amount of memory in the system
B. compatibility of the new process with existing processors
C. firmware requirements for the new processor
D. number of users currently logged into the system
E. number of processors the operating system supports
F. weight of the new processor

Answer: BCE

QUESTION 2
Which events could require a firmware update? (Select two)

A. downgrading memory
B. re-installing the operating system
C. adding support for larger, faster drives
D. adding virtual machines to a server
E. removing an existing processor
F. adding plug and play support

Answer: CF

QUESTION 3
Which statements are true about active and passive cooling systems? (Select two)

A. A passive cooling system uses only heat sinks.
B. An active cooling system uses only heat sinks.
C. An active cooling system adds devices such as fans.
D. A passive cooling system adds devices such as fans.

Answer: AC

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HP2-T20 Selling HP ProLian Servers HP Sales We believe in helping our customers achieve their goals. For this reason, we take great care while preparing our Questions and Answers , Core Administration. Our practice tests Administration are prepared with the help of highly professional people from the industry, so we benefit from their vast experience and knowledge.

QUESTION NO: 1
In addition to extensive qualification processes, which HP innovations provide enhanced reliability for HP’s storage devices? (Select two.)

A. advanced carrier engineering
B. compatibility with c7000 enclosures
C. advanced SAS and SATA interfaces
D. advanced error handling in firmware
E. thin film head technology

Answer: C,D

QUESTION NO: 2
Which HP facility allows customers to visualize data center thermals and associate servers to power circuits?

A. Data Center Power Control
B. Intelligent Power Discovery
C. Insight Control Power Management Application Program Interface
D. Intelligent Power Distribution

Answer: B

QUESTION 3
How does Insight Control Virtual Machine Management reduce downtime?

A. It provides a failover cluster environment that automatically fails over database servers.
B. It automatically responds to predictive hardware failures on hypervisor host servers by
relocating VMs before a server fails.
C. It warns of predictive hardware failures on hypervisor host servers, enabling system operators to relocate VMs before a server fails.
D. It automatically responds to hardware failures on hypervisor host servers by relocating VMs.

Answer: B

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HP2-T25 Servicing HP Rack-Tower Server Solutions We believe in helping our customers achieve their goals. For this reason, we take great care while preparing our Questions and Answers , Core Administration. Our practice tests Administration are prepared with the help of highly professional people from the industry, so we benefit from their vast experience and knowledge.

QUESTION NO: 1
A support engineer needs to replace drives on a ProLiant Gen8 server and must securely erase customer data. How can this be achieved?

A. Run the HP System Erase Utility to reset all settings.
B. Run the HP System Erase Utility to reset RBSU.
C. Run a third-party disk shredding tool.
D. Run the HP System Erase Utility to reset all disks.

Answer: D

QUESTION NO: 2
You replaced a Smart Array P812 in a DL380 G7 storage server. What should you do next?

A. Verify that the firmware level is current.
B. Install the BBWC battery.
C. Check the FBWC charge.
D. Replace the cache module.

Answer: A

QUESTION NO: 3
A customer has placed a service call because RAID 6 cannot be configured on a Smart Array P420i controller using 4 disk drives. What is the most likely cause of the problem?

A. The customer needs a minimum of 6 disk drives to support RAID 6.
B. The battery backed cache option is not installed.
C. The P420i is Smart Array Controller is defective.
D. The P420i Smart Array Controller does not support RAID 6.

Answer: B

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HP2-T25 Servicing HP Rack-Tower Server Solutions We believe in helping our customers achieve their goals. For this reason, we take great care while preparing our Questions and Answers , Core Administration. Our practice tests Administration are prepared with the help of highly professional people from the industry, so we benefit from their vast experience and knowledge.

QUESTION NO: 1
A support engineer needs to replace drives on a ProLiant Gen8 server and must securely erase customer data. How can this be achieved?

A. Run the HP System Erase Utility to reset all settings.
B. Run the HP System Erase Utility to reset RBSU.
C. Run a third-party disk shredding tool.
D. Run the HP System Erase Utility to reset all disks.

Answer: D

QUESTION NO: 2
You replaced a Smart Array P812 in a DL380 G7 storage server. What should you do next?

A. Verify that the firmware level is current.
B. Install the BBWC battery.
C. Check the FBWC charge.
D. Replace the cache module.

Answer: A

QUESTION NO: 3
A customer has placed a service call because RAID 6 cannot be configured on a Smart Array P420i controller using 4 disk drives. What is the most likely cause of the problem?

A. The customer needs a minimum of 6 disk drives to support RAID 6.
B. The battery backed cache option is not installed.
C. The P420i is Smart Array Controller is defective.
D. The P420i Smart Array Controller does not support RAID 6.

Answer: B

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