original questions HP2-E47 HP cert24
original questions HP2-E47 HP cert24

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HP2-E47 Selling HP Value Support Services The Certification study materials that can provide are based on the extensive research and experiences from our online trainers, with over 10 years of IT and certification experience. study materials, including questions and answers feed into our larger product base.

QUESTION NO: 1
How would you respond to a customer who says that they need an on-site presence for hardware issues from HP to provide support?

A. HP will provide a permanent presence at the customer site.
B. HP has the most robust and complete standard services offering.
C. HP will guarantee repairs within 4 hours of the initial call to HP.
D. HP will offer a fully outsourced solution.

Answer: B

QUESTION NO: 2
Which support package should you recommend first to a customer who requires support for their HP 9000 disk array?

A. 3-Year Critical Advantage Level 3 Service
B. 3-Year Proactive 24
C. 3-Year HP Critical Service
D. 3-Year Support Plus 24

Answer: C

Reference:http://h18000.www1.hp.com/products/quickspecs/13725_div/13725_div.pdf(page 53)

QUESTION NO: 3
What is the purpose of HP Storage Services Sales Plays? (Select two.)

A. They help recommend the most appropriate solutions.
B. They create a Statement of Work (SOW) for storage services.
C. They define the storage networking needs of the customer.
D. They lead the discussion on storage services.
E. They develop the price to the customer.

Answer: A,D

original questions HP2-E47 HP cert24